Warranty

 
Foamnasium 30 Day Return Policy
 
At Foamnasium we maintain the highest commitment to your complete satisfaction with our products and service. However, if you are unhappy with your purchase, you may return it within 30 days, subject to the following conditions.
  1. Damaged products must be reported within 24 hours of receipt to receive a replacement product or credit to your account. Send us an email or call us Toll Free at (877) 465-5505 for any returns. Returning any Foamnasium product will require prior approval by Foamnasium.
  2. Returns must be sent to Foamnasium within 30 days from the date you received them.
  3. The customer will be responsible to pay return shipping charges. If the Foamnasium product failure is covered under warranty, we will cover all costs.
  4. Once we receive the item, undamaged and in new condition, the customer will be refunded the full product amount.
Our Customer Service Representatives are available from 8:30 am to 4:30 pm EST Monday through Friday at (877) 465-5505 if you require any assistance or email us at foamnasiumorders@foamcraftinc.com.
 
Our mailing address is:
 
Foamnasium
7213 W 200 N
Greenfield, IN 46140
 
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
 
1 year Limited Warranty
 
All foam cores will soften with normal use, and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Similarly, Foamnasium’s vinyl covers will begin to wrinkle and stretch slightly due to normal use, and were not made to withstand excessive force with sharp or pointed objects. Failure to withstand such situations shall not be considered material defects.
 
Material manufacturer defects would include, but are not limited to, seam or zipper breakage, fraying, indentation force deflection loss above 35% of the specified grade, or decomposition of product. Listed defects are not valid if heavy soiling or abuse is evident.
 
Within one year of the date of purchase, Foamnasium will replace, free of charge, to the original retail purchaser only, the Foamnasium product that has material manufacturer defects, provided that the original retail purchaser returns the defective product to:
 
Foamnasium
Attn: Customer Service
7213 W 200 N
Greenfield, IN 46140
 
You must include the original purchase receipt. Cost of freight from purchaser to Foamnasium to be paid by Foamnasium.